Thank you for visiting Love In The City Shop!
Our current production time on ALL ORDERS ARE 1.5-2 weeks, plus shipping time (Unless rush shipping is purchased).
All our products are shipped with EXTREME care. All of our orders are shipped with tracking so you can know when you'll receive your item.
REFUNDS and EXCHANGES
All items purchased are custom made and are therefore non-returnable/refundable. Please refer to the color charts before purchasing your product to ensure you are happy with the colors you chose for both glitter/fonts.
**If you have any questions please message us with any/all questions before purchasing.
IF AN ITEM IS DAMAGED DURING SHIPMENT:
If any of your purchased items are damaged while being shipped to you, we will replace or refund. If this happens you will need to contact us NO LATER than 3 days after the product has arrived. IN ORDER For a REFUND/REPLACEMENT we will need a photo of the damage as we need to file a claim with out shipping carrier as soon as possible.
INCORRECT MAILING ADDRESS/STOLEN PACKAGES:
We will not be responsible for incorrect mailing address that is provided. It will be the buyers responsibility to message us with any address changes BEFORE shipment - if there are any missing/returned items due to this, it will be the buyers responsibility for replacement/reshipment fee's.
We also will not be responsible for any lost or stolen packages that show on the tracking that the item was delivered to the address on the shipping label. Any lost/stolen items once delivered will be the buyers responsibility to contact their local carrier for further assistance in retrieving / filing a claim regarding the issue.
ADDITIONAL INFO ON ORDERING
All our items are handmade start to finish. Due to all items being hand designed there might be slight variations in our designs (wording line up/size/etc). This will not take away from its beauty and accuracy to the sample image on each listing
FREQUENTLY ASKED QUESTIONS (F.A.Q'S)
Q: Is this item dishwasher/microwave safe? How do I care for the product?
A: No the item is not dishwasher/microwave safe. ALL Glittered/Non Glittered Drinkware will include a "PRODUCT CARE CARD" in every order.
Glitter/Design is delicate. To clean, gently hand wash your item with mild soap & lukewarm water (Do not scrub or soak). Once cleaned, pat or let air dry. NOT dishwasher or microwave safe.
Q: Does the glitter flake off when I touch it?
A: No. The glitter is completely sealed and will not flake off! The glitter is however delicate so be sure not to pick at it or drop it to ensure the glitter stays fully intact!
Q: Can I purchase an item without glitter?
A: Yes of course. All items can be designed with or without the glitter. In the glitter drop-down selection there is an option for "No Glitter".
Q: What is the writing / design made out of?
A: The writing/design on your drinkware is made with a strong outdoor durable vinyl that stay completely intact. It is waterproof and can withstand water/washing's of the drinkware. Be sure to take proper care of your drinkware and do not pick at the design as it may come off if you do so.
Q: When will I get my Item?
A:Turnaround time is 1.5-2 weeks before shipping (Unless you are buying RUSH) (or if you are purchasing a large qty then extra time may be required). Shipping time varies depending on location.
Almost all items are shipped priority which takes an average of 2-4 business days (not guaranteed as sometimes packages due get delayed)